Privacy Policy
Last updated: July 12, 2026
1. Introduction
EL7A2 ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
2. Information We Collect
• Account information: your name, email address, and phone number when you register. • Order data: details of your orders, including items purchased, amounts, and fulfillment method. • Order fulfillment history: whether you collected or missed (no-showed) your reservations, used to enforce our no-show and pending-order-limit policies described in our Terms of Service. • Location data: your device's location (with your permission) to show nearby vendors and calculate distances. • Device information: device type, operating system version, and app version for crash diagnostics. • Usage data: how you interact with the app, including screens visited and features used. • Sign-in via Apple or Google: If you choose to sign in with Apple or Google, we receive your name and email address from those services. These providers have their own privacy policies. • Performance trace data: anonymous timing and performance metrics to diagnose slow operations.
3. How We Use Your Information
• To process and fulfil your orders. • To show you relevant vendors and bags near your location. • To send push notifications about new bags nearby (with your consent). • To improve app performance, diagnose bugs, and fix crashes. • To respond to your support requests. • To comply with applicable legal obligations.
4. Data Sharing
• Vendors: we share your order details (name, pickup code, and order items) with the vendor fulfilling your order — limited to what is necessary to complete the transaction. • Payment: all orders are settled in cash at the time of pickup or delivery. We do not process online payments and do not collect, store, or transmit payment card information. • Mapping (Google Maps): We use Google Maps to display vendor locations. As you have granted the app location permission, Google may process your location data subject to Google's Privacy Policy. • Crash reporting: we collect anonymized crash data and — unless you opt out — anonymized session recordings to help us improve the app. Crash reports may include technical identifiers such as device model, OS version, and an anonymized installation ID. Session recordings mask all on-screen text and user-generated content. • Fraud & abuse prevention: to enforce account restrictions — including bans after repeated no-shows — we collect a persistent device identifier separate from the anonymized installation ID used for crash diagnostics. This prevents a banned account from being recreated on the same device. • We do not sell your personal data to third parties.
5. Session Recordings
We may record anonymized session replays to improve app performance and diagnose issues. All text visible on screen — including names, order details, and any other personal information — is automatically masked before transmission and is never stored in identifiable form. You can opt out of session recordings at any time from the app's privacy settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. However, no method of electronic transmission or storage is 100% secure.
7. Data Storage & Cross-Border Transfer
Your data may be stored on servers located outside Egypt, including within the European Union, United States, or other regions where our service providers operate global services. We ensure that any processing of personal data outside Egypt complies with Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations, and that appropriate safeguards are in place.
8. Your Rights
Under Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:
• Access your personal data held by us. • Request correction of inaccurate or incomplete data. • Request deletion of your personal data, subject to any legal or regulatory retention obligations. • Withdraw your consent to any processing based on consent (such as session recordings, push notifications, or location sharing) at any time, without affecting the lawfulness of prior processing. • Lodge a complaint with the Personal Data Protection Center (PDPC) under NTRA if you believe your data rights have been violated.
To exercise these rights, contact us at privacy@el7a2.com.
9. Data Retention
We retain your account data for as long as your account is active. Order records may be retained for accounting, analytics, and legal compliance purposes after account deletion. Anonymized or aggregated data may be retained indefinitely. No-show history and device identifiers used for ban enforcement are retained in accordance with the retention periods set out in our Terms of Service.
10. Children's Privacy
Our app is not directed at children under 13. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your data rights, contact us at:
privacy@el7a2.com
